Shipping and Returns FAQ's

When will my order ship?

All orders are dispatched within 2 - 3 business days of purchase (Please note for orders placed over the weekend, that we are fully closed on Sundays, and orders will be dispatched by Tuesday or Wednesday following).

 

How will I know when my order has shipped?

Once your order leaves our studio, you'll receive an automated confirmation email with tracking details.

 

Can I track my order?

Yes, all orders are sent with Royal Mail Tracked 48 hours where possible. For International orders, we use tracked services but they may take a little longer depending on courier and country of destination.

 

Do you ship internationally?

Yes, we ship to most countries in the world. Unfortunately the cost of international shipping has seen a steep increase in recent months, but we aim to use the most economical tracked services where possible.

 

How much does shipping cost?

Shipping costs £4.99 for all UK orders under £40. If your order is more than £40, shipping will automatically be free. For international orders we do not offer free shipping as the costs incurred by overseas couriers are too expensive to feasibly allow us to do this. We are sorry for any inconvenience this causes.

 

Can I return or exchange my order?

For hygiene reasons, all earring orders are non-returnable unless they are faulty. Photographs will need to be provided to show us the fault, so that we can assess what course of action to take. Please inspect your earrings upon arrival and contact us within 7 days if there is an issue. Exchanges for sizes or style are not available as each item is unique

 

How are my earrings packaged?

Each pair of bespoke earrings are carefully inspected before dispatch to ensure they leave our studio in prime condition. Each pair is attached to a premium earring card and carefully wrapped in tissue paper. To ensure safe delivery, your earrings are packaged in more tissue paper and sent inside a cardboard postal box which is securely taped shut. Lightweight, to keep postage costs down, and secure to ensure safe transit of your new handcrafted items!